FAQ

Frequently Asked Questions

Faq's about Puzzlenarium

What is an Escape Room?

An Escape room is live-action adventure where you’ll race to solve clues and puzzles to make your escape before your time runs out.

How many people can participate?

Our escape room is designed for groups of 2 to 6 people.

For who is intended the game?

The game is suitable for people of all ages, as persons under the age of 16 can only take part if accompanied by an adult (18+).

Is it safe?

The game is completely safe. Upon a participant request they can leave at any time and the other players can carry on with the fun.

How long does a game take?

The experience itself is 1 hour long but please allow 1 hour 30 minutes for the time you arrive to when you leave.

Please arrive 10-15 minutes before your game start time.

Are there any special knowledge and skills required for the game?

Clues are tricky but no special knowledge or physical skills are required.

How do I book a game?

Booking have to be made online in advance by using our book system. You can also make your booking at mobile +359879380665

To change an already made reservation, please contact us by email or phone, but no later than 48 hours from the saved day.

What happens if we fail to solve a mystery?

During the game, our team will be monitored your progress providing you with clues when you needed.

What happens if I'm late for the game?

You should arrive 10-15 minutes before your booking time so that you can be briefed on your mission. If you turn up late you might not be able to play your game as there may be other booking scheduled to start after yours. We are unable to offer refunds if you turn up late and there is no time to play your game.

What else do we need to know?

Please tell us if a team member suffers from claustrophobia, asthma or other illness that may occur in a confined space.

We don’t allow taking pictures or video in the room. We are happy to take pictures outside the escape room once your game have finished.

Cell phones and other electronic device must remain off and can not be used during the game.

Note: If you break something in our game by using excessive force or reckless behavior, you must pay.

Please note: If members of your group appear to be under the influence of drugs or alcohol, you will not be allowed in the room. This decision will be made of the discretion of our staff and no refunds or exchanges will be permitted. WE take this very seriously as it could case damage to the room, to yourself or others, and adversely affect others’enjoyment of the experience.

Drinking and smoking are prohibited in the aria.

Unfortunately we cannot accept cancellation with less than 48 hours notice and no refund will be given.

How to change a reservation?

Change of reservation is possible up to 48 hours before your game.

It’s difficult for us to re-fill a slot at short notice and for this reason cancelations will only be accepted if at least 48 hours notice is given.

Do not be surprised, book and have fun with friends!
Puzzlenarium is a real adventure in the heart of Sofia.

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